
Shipping Policy
Shipping Policy
Thank you for visiting and shopping at Ponza Coffee. We are committed to delivering your specialty coffee as quickly and smoothly as possible.
Processing Time
All orders are processed within 1–2 business days
Orders are not shipped or delivered on weekends or holidays
In case of high order volume, shipments may be delayed. You will be notified via email
Delivery Estimates
Standard delivery: 2–5 business days
Express delivery: 1–2 business days
Shipping charges are calculated and shown at checkout
Shipping Methods
We use trusted courier services to ensure your coffee arrives fresh and on time
You will receive a tracking number once your order has been shipped
Shipping Confirmation & Order Tracking
You will receive a shipping confirmation email with your tracking number once your order is dispatched
Tracking will be active within 24 hours
Delivery Issues
If your order is delayed, lost, or damaged, contact us with your order number and we’ll assist you as quickly as possible
Freshness Guarantee
We pack and ship all specialty coffee to preserve its freshness and quality
If you receive a product that does not meet our standards, please contact us within 7 days of delivery